Your Privacy & Trust Matter
At FernWorks, we understand that trust is the foundation of every successful MSP relationship. Just as you are trusted stewards of your clients' technology, we are committed to being trusted stewards of your data.
We don't take the responsibility of handling your information lightly. Every piece of data you share with us is treated with the same level of security and privacy that you would expect for your own clients.
Last updated: February 5, 2026
Our Commitment to You
Security First
We implement enterprise-grade security measures and follow MSP industry best practices for data protection.
Radical Transparency
We're completely transparent about what data we collect, why we need it, and exactly how it's used.
Your Control
You have complete control over your data. Access, modify, or delete it anytime with no questions asked.
Minimal Data Principle
We only collect the absolute minimum data necessary to serve you effectively, nothing more.
Why Trust Matters to Us
As an MSP-focused company, we understand that your reputation depends on how well you protect your clients' data. We apply that same standard to how we handle your information.
Our Promise: We treat your data with the same level of care and security that you provide to your most important clients. Every decision we make about data handling is guided by this principle.
Our Standard: We hold ourselves to the same cybersecurity and privacy standards that we'd recommend to any MSP serving enterprise clients.
Our Accountability: If you ever have concerns about how we're handling your data, we commit to addressing them promptly and transparently.
Information We Collect
Our Data Stewardship Philosophy
We operate under the principle of "intentional data minimalism" — we only ask for information that directly serves your needs or improves our ability to develop better MSP solutions. Every data point has a purpose.
Unlike many technology companies, we don't collect data to build advertising profiles or sell insights to third parties. Your information exists solely to serve our mission of building better DNS management tools for the MSP community.
Personal Information
When you contact us or join our community, we may collect:
- Name and email address - To communicate with you directly
- Company name and role - To understand your MSP context and provide relevant information
- Communication preferences - To respect how and when you want to hear from us
- Voluntary information - Any additional details you choose to share in forms or communications
Analytics Information
We use privacy-focused Rybbit Analytics to understand how our website serves the MSP community. This helps us improve our content and user experience:
- Page usage patterns - Which solutions and content are most valuable to MSPs
- Technical information - Device and browser data to ensure compatibility
- Geographic data - Country/region level only, to understand our global reach
- Traffic sources - How you discovered our solutions (search, referral, etc.)
Privacy Note: Our analytics are configured to respect user privacy—we don't track individuals across sessions or create detailed user profiles. The data helps us understand trends, not individuals.
How We Use Your Information
We use your information purposefully and intentionally. Every use case directly benefits you or the MSP community we serve.
We use the information we collect to:
- Provide direct support - Respond to your inquiries and provide personalized assistance
- Share relevant updates - Send you information about solutions that match your interests (with explicit consent)
- Improve our solutions - Use usage patterns to develop better DNS management tools for MSPs
- Enable collaboration - Connect you with beta testing and development opportunities when appropriate
- Advance our mission - Support our legitimate business interest in serving the MSP community
What We Will NEVER Do
These are hard commitments, not marketing promises:
- We will never sell your data - Your information will never be sold, rented, or shared with third parties for their commercial purposes
- We will never spam you - Every email you receive will be valuable, relevant, and requested by you
- We will never share with competitors - Your information stays within FernWorks and Silverfern Technology Consultants
- We will never use for undisclosed purposes - If we want to use your information for something new, we'll ask permission first
- We will never keep unnecessary data - We regularly purge information that no longer serves a purpose
Our Data Use Principles
Purpose Driven
Every use has a clear, stated purpose
Time Limited
Data is only kept as long as needed
User Controlled
You can modify or delete your data anytime
Data Protection & Security
Security Is Our Core Competency
As a company that builds DNS management and security solutions for MSPs, we don't just talk about security, we live it. Our data protection measures reflect the same standards we'd implement for any enterprise MSP client.
We implement strong technical and organizational measures to protect your personal information:
Technical Safeguards
- End-to-end HTTPS encryption for all data transmission
- Secure infrastructure with enterprise-grade protections
- Regular security assessments and penetration testing
- Automated threat detection and response systems
- Multi-factor authentication for all administrative access
Organizational Controls
- Strict need-to-know access principles
- Regular cybersecurity training for all team members
- Incident response procedures and breach notification protocols
- Compliance with industry best practices and frameworks
- Regular audits of data access and usage patterns
Data Retention & Lifecycle Management
We practice "intentional data lifecycle management" — every piece of information has a purpose and a planned end-of-life:
- Contact information: Retained while you're actively engaged with our community or services
- Communication history: Kept for 3 years to provide consistent support and reference
- Analytics data: Aggregated and anonymized after 18 months, individual data purged
- Inactive accounts: Automatically purged after 2 years of no engagement
Your Control: You can request immediate deletion of your personal information at any time, and we'll execute that request within 30 days. No questions asked, no retention for "business purposes."
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Request correction of any inaccurate or incomplete information
- Delete: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise any of these rights, please contact us atcontact@udns.app.
Third-Party Services
Our website uses the following third-party services:
- Rybbit Analytics: For privacy-focused website analytics and performance monitoring
- Loops.so: For contact form processing and email communications
- Google Fonts: For typography (no personal data collected)
Third-Party Data Protection
We carefully vet all third-party services to ensure they meet our security and privacy standards:
- Loops.so: SOC 2 Type II compliant email platform for contact forms and marketing communications
- Rybbit Analytics: Privacy-first analytics that doesn't track individuals or create user profiles
These services may have their own privacy policies, and we encourage you to review them. However, we only share the minimum data necessary for each service to function, and we ensure all partners meet our security standards before integration.
Policy Updates & Contact
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
If you have any questions about this privacy policy or our data practices, please contact us: